In this fast-moving world, leading companies rely upon cloud communication services for seamless and efficient customer support. In recent times, cloud communication services took over the old telephone network services. So, most ventures started to switch to cloud communication services. Avaya Cloud communication is an Internet-based service that is engaged in instant messaging, video and audio conferencing, voice mails, etc. Cloud communication service has now become a mandatory customer service for every major MNC in the world.
Avaya is one such venture that provides esteem cloud communication services around the world.
Avaya is a multinational company that was found in the year 2000 that provides technology services. Avaya specializes in cloud communication services that bring business benefits to its customers.
Avaya’s global communication service has been now trusted by 220,000 customers across the globe in 190 countries. Avaya’s cloud communication service includes handling calls, messaging clients, conferencing, instant messaging, contact center, and much more. In simple words, Avaya helps to provide better customer support services. Avaya has been repeatedly contributing safe and secure cloud communication environment.
Avaya has been delivering remarkable customer support for which popular multinational companies around the globe are using Avaya. Some of the leading customers of the Avaya venture are Apple, Walmart, Disney, Standard Chartered Bank, Lloyds Banking Groups, and many more. Other popular banks, health care institutions, educational institutions, insurance companies, and star hotels are also notable customers of Avaya’s cloud communication service.
Top competitors or alternatives of Avaya enterprises:
Globally Avaya enterprises have many competitors. However, the top 10 competitors of Avaya according to certain statistical reports are Cisco, NEC, Unify, Huawei, ShoreTel, Mitel, Genesys, Talkdesk, Microsoft, 3CX Phone System. These competitor’s ranking is reported based on the company’s rating, revenue, and funds.
Cisco is a significant competitor of Avaya. Cisco’s telecommunication services started quite early in 1984. Cisco generates 1654% of Avaya’s annual revenue. Cisco also administrates worldwide communication services with numerous subsidiaries such Cisco Webex, Cisco Miraki, Cisco System VPN, etc.
NEC is a multinational technology company that was founded in Japan in the year 1992. It is also called Nippon Electronic Company, Limited. NEC has been trusted by many companies for their communication services.
Along with technological services, NEC also has electronic goods. So, customers prefer NEC that provides technology with electronics. Thus, NEC seems to be a colossal competition for the Avaya venture.
Genesys is also a leading company in the telecommunication service market. Genesys is popularly known as Genesys Telecommunications Laboratories, Inc.
The company was founded in the year 1990 and has been providing worldwide telecommunication services. Genesys cloud has more customers than Avaya(according to Internet) and so it is a great alternative to Avaya.
The next competitor of Avaya on the list is Unify. Just like any other cloud communication venture, Unify is also a multination technology company that is serving in more than 100 countries across the globe. Unify was started in the year 2008 and it is a subsidiary company of Atos consultancy.
Huawei is a well-known mobile manufacturing company in China. But they also provide cloud communication services. Huawei is a foremost cloud service provider. Huawei provides reliable cloud communication services in many parts of the world and has over 13,000 satisfactory customers.
Huawei holds more than seventy Global security certificates that ensure safe cloud communication to the customers. They are committed to providing nest telecommunication services at an affordable cost.
ShoreTel is also a telecommunication service company that was founded in the year 1996. As of 2016’s report, ShoreTel has 1,158 trusted customers. However, the company was acquired by Mitel in 2017.
Mitel is a telecommunication service provider that is founded in Canada. Mitel stands for MIke and Terry ELectronics. This company with multiple subsidiaries provides cloud communication services across the globe. Some notable customers of Mitel are The American Red Cross, QA Limited (United Kingdom), SysGen Solutions Group.
Mitel is also a valuable competitor for Avaya in the cloud communication service market across the world. In 2017, after Mitel acquires ShoreTel, the company’s business has increased substantially. Thus, Mitel is a great competitor to Avaya’s cloud communication service provider.
Talkdesk was founded in the US and now the company handovers telecommunication service and cloud communication services in more than 100 countries in the world. The company was founded in the year 2011.
Though the company has less than a decade of experience in cloud communication technology, it is a prominent competitor to Avaya. The company has 1800 customers. IBM, Trivago, Acxiom, Hunter Douglas are the high-profile customers of Talkdesk cloud communication service provider.
3CX Phone System
3CX Phone System is quite new to the telecommunication service market. The company updates its cloud communication services periodically to provide better customer services. The exciting feature of the 3CX Phone System is the free editing of their service which comes for free for a particular period.
Pricing 3CX Phone System is also fully affordable. So, these features in 3CX Phone systems attract the customer and so it is a notable alternative to Avaya cloud communication service provides.
Microsoft also provides cloud communication services in the name of Azure. Microsoft Azure was formerly known as Windows Azure. It was started in the year 2010 and has a good place in the cloud communication market. So, Microsoft Azure also serves to be a great alternative and competitor for Avaya’s cloud communication services.
Apart from the above-listed cloud communication service provider companies, there are also few other standard telecommunication ventures that might be a good Avaya alternative. They are Hp, Dell, Five9, Zendesk Support Suite, and NICE inContact. Some of the new cloud communication vendors launched recently like Agora (2014) are also serving their best in the telecommunication market.
There are a lot of reliable, cheap, and best cloud communication service providers out there in the telecommunication market across the world. Choosing a wise cloud communication service provider is needed for the best and quality customer support for any company to top the list.