Have you ever had patients and their families complain about your doctors and nurses not having bedside manners? Welcome to the world of healthcare customer service. Your situation is not unique and almost all hospital administrators across the country have, at some point or another, received complaints about hospital staff providing terrible customer service. But you will find that there is a solution to this problem. In this article, we’re going to talk about healthcare customer service training and how you might benefit from it.
Plethora Of Healthcare Customer Service Training Companies Available
If you search for “healthcare customer service training” on Google, you will see that there are many companies out there that provide this kind of customer service training for healthcare professionals. The training is usually done in a workshop setting, which means that you will need to assign staff and give them days off to be trained.
The thing about customer service in a healthcare setting, like in the case of hospitals, is that both parties – the patients and the hospital staff are stressed. But just like anywhere else, the customer is always right, of at the very least, is the one with the money to keep the hospital alive.
As we said, there are many healthcare customer service training companies out there that help doctors, nurses and other hospital staff to become better at handling patients and their families. Which one do you choose? There are several factors you need to consider as you shall see below.
The first thing you need to consider is the set of training modules. Do the modules address most thorny issues related to health care customer service? One of the most difficult things to do when you are a doctor is telling a patient about doomsday prognosis. These are cold hard facts that need to be told, however, there are doctors that have difficulty telling it without sounding cruel. And there are other customer service-related issues that can happen on duty.
The training must address these and train medical staff how to address it.
Aside from the content of the training, another thing you need to consider is the trainer and training method. Let’s face it, in any learning setting, most students forget most of what they learn, there are, however, memorable trainers and learning methods that boost retention rate.
While you can ask the training company about this methods and the trainers that they have onboard, your best bet for finding out if something really works or not are the former students themselves. This ties in with our next point: How do you choose a training product?
You should let the results choose for you. Read the testimonials on a website and verify if they are real or not. You could also ask for recommendations from other healthcare institutions if you have friends there.
If you do research on the different healthcare customer service training companies out there, you will definitely find one that can produce the best results, making your workplace a less stressful place to be in.